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Coaching Services Agreement - with Natalie Ford

 

Purpose

 

Please read this agreement carefully. It sets out the terms and conditions that apply to our provision of coaching services. It aims to set forth the details about the services provided so that both parties know what we can expect from each other and what we agree will take place. Upon you acknowledging your agreement to these terms and making payment to us, a contract for services will be in place between us (a “Contract”) and you will be bound by the terms set out below.

 

Agreement

 

This Contract is being made between Natalie Ford (herein named the Coach) and the individual procuring our Services on the terms of this Contract (herein named the Client).

 

Coaching Services

 

If the applicable product purchased is “Magnetic Woman Activation”:

 

This VIP package is a 1:1 experience that will consist of the following (herein named the “Services”):

•            A six-month coaching container starting from the date of this Contract (the “Coaching Period”).

•            A private 1:1 WhatsApp channel where the Client and Coach will communicate about dating and relationships as per the Client’s needs, two days a week, seven out of every eight weeks. (The Coach takes one week off every eight weeks).

•            Two 45-minute coaching calls per month.

•            The Coach may or may not communicate with the Client on weekends or weeks off and will always inform the client accordingly.

 

For all other products, "Coaching Services" are as defined on the product sales page on my website.

 

Your Investment for the Services

 

The fee payable for the Services and the applicable payment structure shall be as agreed by the parties or as otherwise stated in the applicable Services proposal (the “Investment”).

 

Delayed or Non-Payment

 

Each calendar day in which an Investment payment is late, a 2% fee will be added to the balance due. Coaching calls will not be held, nor will the Coach be available for communication until full payment is made (including late fees). If the Client misses a coaching call due to non-payment or late payment, the coaching call will be considered held unless agreed otherwise. In addition, the length of the Contract will not be extended to accommodate missed coaching calls due to non-payment or late payment.

 

Coaching Sessions

 

We begin and end on time. If the Client is late, we will still end at the originally designated time. Calls will be conducted via Zoom and will be recorded.

 

Blackout Dates

 

The Coach will be unavailable and there will not be a session during any holiday dates or travel dates, which will be announced to the Client as they arise. If a coaching session is scheduled to occur during a holiday date or travel date, the Coach will let the Client know accordingly about availability.

 

Confidentiality

 

The Coach recognises that you may have the following: future plans, hopes, dreams, business affairs, financial information, job information, goals, personal information and other important information (‘Confidential Information’). We will never share any of your Confidential Information with any third parties other than as may be required by law. If we do share the content of our coaching or your coaching, successes or breakthroughs, we agree to keep any details that could be used to identify the subject as you confidential and will leave you nameless in all our materials and public communications unless you have agreed otherwise.

 

Non-Disclosure and Intellectual Property

 

The Coach will not voluntarily communicate the Client’s plans, performance strategies, routines, business information, or financial information to any third party. To protect the intellectual property of the Coach and the intellectual property of other coaching/training resources that the Coach might provide the Client with, the Client agrees not to disperse, share or reuse coaching/training materials, techniques, methods, recordings or any other such information unless the Client has the written consent of the Coach and/or the written agreement of the source of that intellectual property.  For the avoidance of any doubt, all intellectual property rights in connection with the Services, including in all the coaching / training resources and in the branding and business goodwill shall belong wholly and exclusively to the Coach.

 

Data Protection

 

We will only use your personal data as set out in our Privacy & Cookie Policy available on Our Site at: https://enchantedlove.org/privacy.

 

Public Testimonial

 

The Client agrees that the Coach may write and use public case studies and testimonials of the Client’s journey for the purposes of promoting the Coach’s work. If desired by the Client, the names and any identifiable aspects of the case study or testimonial can be changed to protect the Client’s identity. The rights granted by this clause shall survive termination of the Contract for any reason.

 

Legal Disclaimer

 

The Coach makes no representations or guarantees verbally or in writing regarding the performance of this Contract other than those specifically enumerated herein. Every effort has been made to represent our programme accurately and it’s potential. The testimonials and examples used are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on their background, dedication, desire and motivation.

 

Cooling-Off Period

 

1. If you are a consumer, by default you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund minus card processing fees. The period begins upon the commencement of this Contract and ends when you access any of the Services, or 14 calendar days after the date of this Contract, whichever occurs first.

 

2. If you make an order by mistake, please inform us as soon as possible and do not attempt to access any Services. Provided you have not accessed any Services since the start date (or renewal date, as appropriate) of the Coaching Period, we will be able to cancel your order and issue a full refund minus card processing fees.  If you have accessed any Services once the Coaching Period has started, we will not be able to offer any refund.

 

3. If you wish to exercise your right to cancel under this clause, you may inform us of your cancellation by:

•            Notifying us via our private WhatsApp channel (if the Services include such a channel);

•            Email to Natalie Ford at: natalie@natalie-ford.com;

•            Notifying us in person during a coaching call.

For your convenience, we also offer a cancellation form on Our Site at: https://enchantedlove.org/cancel-form. Cancellation by email or by WhatsApp message is effective from the date on which you send us your message. In each case, provide us with your name, address, email address and telephone number.

 

4. Refunds under this clause will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform us that you wish to cancel.

 

5. Refunds under this clause will be made using the same payment method that you used when placing your order.

 

Additional Rights

 

1. You may end the Contract at any time if we have informed you of a forthcoming material change to the Services, or to this Contract, that you do not agree to. If the change is set to take effect or apply to you before the end of the Coaching Period, we will issue you with a pro-rata refund. If the change will not take effect or apply to you until the expiry of the Coaching Period, the Contract will end at the end of that period and you will continue to have access to the Services until that date.

 

2. If we have suspended availability of the Services for more than one continuous month, or we have informed you that we are going to suspend availability for more than one continuous month, you may end the Contract immediately. If you end the Contract for this reason, we will issue you with a pro-rata refund.

 

3. If we inform you that availability of the Services will be significantly delayed because of events outside of our control, you may end the Contract immediately. If you end the Contract for this reason, we will issue you with a pro-rata refund.

 

4. You also have a legal right to end the Contract at any time if we are in material breach of it. You may also be entitled to a full or partial refund and compensation depending on the circumstances. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

 

5. Refunds under this clause will be made within 14 calendar days of the date on which the cancellation becomes effective, using the same payment method that you used when placing your order.

 

6. If you wish to exercise your right to cancel under this clause, please see point 3 of the Cancellation section of this agreement for ways to contact us.

 

Termination

 

1.  The Client agrees to fully commit to the Services for the full duration of the Coaching Period.  Where the Coach considers that the Client is not fully committed to the programme, such as for example (non-exhaustive list) not implementing the Coach’s advice, not turning up to sessions, not doing the homework assigned, or generally appears uncommitted, then the Coach in her absolute discretion shall be permitted to terminate the Services with immediate effect without any liability to the Client.  In these circumstances, the Client shall remain liable for the full Investment and no refund of any portion of the Investment already paid shall be due, save in the Coach’s absolute discretion.

 

2. Aside from the circumstances set out in the Cancellation clause (cooling-off period) and in the clause above (additional rights), the Client shall have no rights to terminate this Contract or the provision of the Services. In circumstances where the Client purports to terminate the Contract, or brings an end to the Services, the Client shall remain liable for the full Investment and no refund of any portion of the Investment already paid shall be due, save in the Coach’s absolute discretion.

 

3. Where extenuating circumstances arise by reasons outside of the Client’s control, and the Client requests termination, the Coach may consider allowing termination with a partial refund of the Investment (minus card processing fees) but this shall be at the Coach’s absolute discretion.

 

Our Liability to You

 

1. Subject to the financial limit contained in this clause, we will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of this Contract or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.  Subject to paragraph 3 below (liability which cannot be limited) our entire liability for our Services or for any matter arising out of or in connection with this Contract shall not exceed the amount actually paid by you for the Services procured.

 

2. Our Services are intended for non-commercial use only. We make no warranty or representation that the Services are fit for commercial, business or industrial use of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

 

3. Nothing in this Contract seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

 

4. Nothing in this Contract seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

 

5. We will not be responsible or liable if you are unable to access any of the Services due to any failure or delay in performing our obligations under the Contract resulting from any cause beyond our reasonable control.

 

Complaints and Feedback

 

1. We always welcome feedback from our Clients and, whilst we always use all reasonable endeavours to ensure that your experience as a Client of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

 

2. If you wish to complain about any aspect of your dealings with us, please contact us by email, addressed to Natalie Ford at natalie@natalie-ford.com

 

Miscellaneous Terms

 

This Contract shall be binding upon and inure to the benefit of the parties hereto, their respective heirs, executors, administrators, successors and permitted assigns. Waiver of any breach or the failure to enforce any provision hereof shall not constitute a waiver of that or any other provision in any other circumstance.

 

This Contract constitutes and contains the entire agreement between the parties with respect to its subject matter, supersedes all previous discussions, negotiations, proposals, agreements and understandings between them relating to such subject matter, and may not be modified, amended, or discharged, nor may any of its terms be waived, except by an instrument in writing signed by both parties in duplicate.

 

This Contract shall be governed by and construed in accordance with the laws of the England and Wales and each party hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.

 

The Client understands that the Client will be responsible for any legal fees which may arise and any expenses which may be incurred by the Coach in efforts to obtain full payment if the Client fails to meet the conditions of this Contract.

 

The Client has read the policies provided here and the programme document, and the Client agrees to participate fully in the programme and attend every session.

 

The Client acknowledges acceptance of these terms by selecting the relevant tick-box. Once accepted, these terms shall be binding on the Client.  The Client has had opportunity to read and consider these terms before agreeing to proceed.  In circumstances where for the tick-box has not been ticked for any reason by the Client, the payment of the Investment and the taking part in the Services shall each be deemed conclusive evidence of acceptance of these terms.